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How to avoid a historic loss when everything is at stake – Plan B

The NCAA men’s basketball tournament was excellent this year. Last year both the men’s and women’s competitions were thrilling, full of great games. This week I will talk about leadership lessons from last year’s men’s tournament. I have already mentioned this in previous posts, and I will say it again. Leaders can learn a lot from sports. Many of these lessons are directly applicable to the real world. You must have a “Plan B”.

Villanova won the 2018 NCAA Men’s basketball championship.

The wrong team won the men’s tournament last year

Villanova won another championship – their second one in three years. Winning the tournament is challenging. Winning it multiple times is really difficult. It is an impressive accomplishment. Villanova was not supposed to win the tournament. Sure they were one of the top seeds. But, they were not the top-seeded team. The University of Virginia was the unanimous #1 team going into the tournament. My mighty Cavaliers were supposed to win it all. They didn’t. In the last post, I described why a great team like UVa loses. Now I am going to describe the one major lesson we can learn as leaders from their historic loss.

UVa was crushed by UMBC in the first round of the tournament.

Major leadership lesson – have a “Plan B”…always

Things never turn out quite the way we plan them. We all know this, especially as leaders. It is extremely rare that everything goes perfectly for you and your team. You will face obstacles. It is a given. In their historic loss, UVa’s plan was not working. For several reasons, Tony Bennett’s system was failing them and they fell further behind as the game progressed. Unfortunately, they did not really have a “Plan B”, or they chose not to change their plan. They did not make the proper adjustments and paid the price. They lost. Don’t let this happen to you as a leader. You must have a “Plan B”…always. Always!!

UVa's plan was not working and the players did not know what to do. — UVa’s plan was not working and the players did not know what to do.

Leaders are responsible for having “Plan B”

Your team looks to you for leadership. Part of your many responsibilities is to determine when it is time for “Plan B’. Do not be surprised if your team turns to you and asks “what do we do now” when the current plan is not working. They will. They may wonder if they are on the right team if you do not have any ideas about what to do, much less a “Plan B”. Don’t disappoint them by choosing to ignore the signs that the current plan is not working, and tell them to just keep going. Winning teams make adjustments along the way.

Looks for signs of trouble. Everything is not always fine. (Photo by Justin Lubin/NBC)

The “everything will be fine” mentality

I have fallen into this trap many times. It is a naive approach. Don’t stick your head in the sand and hope that things will get better. Make the call. Change to “Plan B”. Of course, it is impossible to implement a “Plan B” if you do not have one. Leaders are responsible for having a “Plan B”. Don’t rely on your team’s performance to overcome the fact that you did not plan well enough to include a “Plan B”. It is not fair to them. Do your job as a leader.

Coach Tony Bennett failed to implement a Plan B during the game.

Good leaders create “Plan B” well before it is needed

Trying to make up a “Plan B” on the spot can be challenging. I am not saying it is impossible. I have served with leaders who were quick thinkers and could figure out a new plan on the spot. They were at their best when the situation around them was falling apart. But, that leadership attribute is rare. Most of us do our best thinking when things are calm, not in the heat of battle. Think about your contingencies and talk through “Plan B” with your team beforehand. This approach will give your team more confidence and better prepare them for success.

In preparing for battle I have always found that plans are useless, but planning is indispensable.
General Dwight D. Eisenhower

Your team may have “Plan B” already figured out

As the leader, you are responsible for having a “Plan B”. But, that does not mean you should avoid getting inputs from your team members. When you talk through contingency plans ask your team for inputs. Ask them questions like how should we respond if this happens. They may already have “Plan B” figured out, especially your more experienced team members. Leverage their knowledge and experience for the good of the team. Some of the best contingency plans I executed as a leader came from team members, not me. Here is an example from my own career.

Your team may already know the best answer for "Plan B". — Your team may already know the best answer for “Plan B”.

What to do when your normal approach will not work

One time my client faced a challenging situation and I was not sure what to do. She was asked to radically revamp the organization’s strategy, and to do it quickly. When I asked her how long my team had to craft the new strategy she said a month. Wow – that was fast given the size of the organization. I met with my team to discuss our approach. We laid out the timeline using our normal strategic planning process and came to the conclusion that it would take three months. We had one month, not three. Obviously, we needed a “Plan B” before we even got started.

Plan B may be your best option from the start.

Sometimes the “B” in “Plan B” stands for bold

I had no idea what we were going to do so I solicited ideas from my strategy experts. The two most junior members of the group had some ideas that just might work. They recommended we use a new approach known as design thinking to formulate the strategy. I was somewhat familiar with design thinking but had not implemented it before. Next, we would create a short powerpoint deck for the strategy instead of the normal lengthy word document. Lastly, we would repurpose time at an upcoming event to gather feedback from stakeholders in a group setting vice in separate meetings.

Design thinking requires a new way of collaborating.

Get buy-in for your “Plan B”

The plan they described was bold. Would it work? I did not know, but it was worth a shot since we did not have any better ideas. We briefed the new plan to our client. We told her it was bold but we were committed to making it happen. She was willing to try it. It was a radical shift from the normal approach, but it would achieve the result she needed.

What training do your team members need? — You need to make sure everyone understands “Plan B”.

You must commit to Plan B or your team may fail

We moved forward with “Plan B”. Many stakeholders questioned the new approach. We heard questions like is this really going to work? Why aren’t we following the normal approach? All reasonable objections. My role as the leader was to address these questions and keep the team moving. I showed my commitment by not hedging my bets. Rather I was committed to “Plan B”, and the team knew it. We were either going to be successful together, or I would take the blame if it did not work. It is a risk that you must be willing to take.

Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
Tom Peters

Some of your best results may come from “Plan B”

My team did not disappoint me, or the client. They worked hard. They made it happen. The new approach forced everyone to think differently about the solution. We came up with a much better strategy than the previous one. It was simple to understand and would propel the organization forward at a much faster pace. When our client briefed the new strategy to her boss it was a huge hit. Big success based on a bold “Plan B” from two junior team members who had the courage to share their idea.

What I learned from that experience

Afterward, I thought about what would have happened if we stuck with our normal approach. I am convinced we would have failed, just like UVa did during the NCAA Men’s basketball tournament. Make sure you always have a “Plan B”. You never know when you will need it, and your “Plan B” may end up being the better way in the long run.

Two roads diverged in a wood, and I—
I took the one less traveled by,
And that has made all the difference.
Robert Frost Poem

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How in the world does a great team lose big?

A year ago disaster struck. Millions witnessed the best men’s college basketball team in the country have a total meltdown. I watched in horror as my mighty University of Virginia Cavaliers experienced the biggest upset ever in the NCAA Men’s basketball tournament. UVA lost to the University of Maryland Baltimore County (UMBC) Retrievers by 20 points. How in the world did they lose that game?

UVA lost by 20 points even though the score was tied at halftime.

The game was not even close

I will say it again – UVA lost to UMBC by 20 points!! Many expected UVA to rally and win like the Louisville game I described in a previous post. It did not happen. The game only got worse and worse in the final few minutes. Like other alum, I turned off the television and went to bed shocked at what had just happened.

We lost by 20? We lost by 20. By 20 in the first round of the NCAA Tournament. That pretty much sums it up itself.
Devon Hall, Guard on the UVA basketball team

There are always surprises in March Madness

Upsets are common in the NCAA tournament. They happen every year. But, this loss was different. The top-seeded team lost in the first round to the lowest-seeded team. I will say that again – the #1 team lost to the #16 seeded team in the bracket. As we all now know a #1 team had never lost to a #16 seeded team before…in the history of the tournament.

UVA was the #1 seed in the South bracket. UMBC was the #16 seed.

It was a blowout of epic proportions

What in the world happened? What caused this historic loss? In this post, I will explain why they lost and what we can learn from the game. For leaders, some of the best lessons come from when things go horribly wrong.

Who has never tasted what is bitter does not know what is sweet.
German Proverb

Most college basketball games are close up until the end

It is somewhat rare that a college basketball team is losing by so many points that they do not have a chance to win. Do blowouts happen? Sure, but many games are won in the last minute. The NCAA tournament is well known for its last-second victories. They happen every year. It is one reason so many fans watch the games. They are usually exciting up to the end. In this game, the last minute did not matter. The unprecedented upset was completed well before the final whistle.

Players on the bench watch as UVA fails to rally against UMBC. — Players on the bench watch in dismay as UVA fails to rally against UMBC.

There are many reasons a sports team loses

In all sports, a team can lose for many reasons. In basketball, it is important that a team play well on both offense and defense. Coaching philosophy and strategy seem to matter a lot. Most of the best teams in the country have the best coaches. UVA falls into this category. Shooting free throws can make a difference, especially in the final minutes. Keeping your players out of foul trouble is also important. Many factors go into determining whether a college basketball team wins or loses. Great coaches pay attention to all these factors as the game progresses so that they can position their team for the win.

Coach K is well known for being a great coach during the tournament. They keep winning.

Life is not much different when it comes to winning

I believe that the same is true in life, especially in business. There are many reasons your team will win or lose. You may have a bad strategy. You may not be a good leader yet. Your team may perform poorly when it matters most. Your competitors may simply be better than you and your team. They may have a superior product, a lower price, or a better plan. The list goes on. As a leader, it is important to learn from your losses so that you do not repeat the same mistakes over and over. A leader who loses and fails to learn from his mistakes will eventually be replaced by someone who knows how to win. It is the reality we face as leaders. Win or the organization will move on to a new leader.

UVA Head Coach Tony Bennett contemplates why his team does not play well during March Madness.

Why did the UVa Cavaliers lose to the UMBC Retrievers?

There are many reasons that UVa failed to beat UMBC. They lost a key player to an injury a few days before which drew much attention. I am not convinced being down one player is why they stumbled. Instead, I believe that UVA lost badly for three specific reasons. All three of them relate directly to leadership. I admire Coach Tony Bennett for his leadership philosophy, coaching prowess and ability to win. But, he did not perform well as the leader in this situation. He admitted the same after the game.

UVa Coach Tony Bennett talking about the historic loss after the game.

1. They failed to adjust their plan when it was not working

UVa looked good at first. They opened up a nice lead and seemed to be cruising along despite missing a key player. Trouble started to show. UMBC tied the game by halftime. The score was low which is not unusual. UVa’s defense is known for keeping the score low. Something happened after halftime. UMBC caught fire, scoring a lot of three-point shots. UVa was unable to respond. They struggled to score and the gap widened. Their plan was not working, and Coach Bennett did not make any major adjustments. He kept the team playing the same defense and offense, despite the fact it was not working. His unwillingness to change the plan cost them dearly as the game progressed.

UMBC shot 50% for three pointers, much better than UVa. — UMBC shot 50% for three-pointers, much better than UVa.

2. They did not solve the biggest challenge

UVa is usually able to keep the score low, and the game close. They are not a good come from behind team, and they know it. This game was different. They were unable to stop UMBC from scoring. It was no great mystery how the other team was scoring so many points. UMBC was drilling three-point shots. One of their players, in particular, Jairus Lyles, was having the game of his life. Every shot he took seemed to score. UVa did little to adjust the defense to stop him from scoring. Jarius ended the game with 28 points, twice as many as any other UMBC player. UVa failed to solve the biggest challenge – UMBC’s ability to score three-point shots.

Jairus Lyles scores one of his many baskets on the usually tough UVa defense.

3. They did not pick up the pace when it was needed

Things got worse as the second-half progressed. With ten minutes left in the game, UVa was losing by 16 points which is a lot. It was time to rally, time to pick up the pace. They kept playing the same offense. There was a little more sense of urgency, but not the kind you would expect to see when a #1 team is losing to the #16 by 16 points with only ten minutes left. Was there plenty of time left in the game? Sure. I am simply pointing out that sometimes a team needs to pick up the pace a lot to win. If you are losing badly the last thing you should do is act like everything is fine. In this case, it was not. The situation did not improve. It got worse.

UMBC increased their intensity the second half. UVa failed to respond. Credit: Chris Keane — UMBC increased their intensity in the second half. UVa failed to respond. Credit: Chris Keane

The worst losses happen when you are expected to win

Losing sucks. I do not know any leader who enjoys losing. If I did I would recommend he or she stop leading and become a follower. The most difficult losses happen when you are expected to win. That is what happened to UVa. The game was supposed to be a cakewalk for them. They probably thought that going into the game, and paid the price. They ended up losing by 20 points. It was humiliating. The #1 team in the country lost what may become known as the worst upset in NCAA tournament history.

UMBC picked apart the UVa defense the last few minutes for easy baskets like this dunk.

You can avoid losing by not making the same mistakes

If you want to win as a leader it is important to learn from the mistakes of others. Make sure that you avoid this scenario. When you realize that your plan is not working – change the plan. Don’t hope that the situation will improve when you know deep in your heart that it won’t. Deal with the biggest challenges your team faces. Figure out what is causing the problems and fix them.

Pick up the pace so that your team can win, not lose

It is easy to fall into the trap of acting like everything is fine when it isn’t. I have witnessed this naive approach too many times to count during my career. Be a better leader. Next week I will go into more detail about how to avoid a historic loss for your team. You can do it, and we are here to help.

In the end, it was a remarkable season but we got thoroughly outplayed and that’s the reality of it. I hate for this team to lose like this. If you play this game and step into the arena, this stuff can happen.
Tony Bennett, UVA Head basketball coach

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How to motivate your team to win when facing a giant

Last year’s NCAA women’s basketball tournament was excellent. There were a lot of exciting games. The championship game went down to the wire – a true thriller. I have already mentioned this in previous posts, and I will say it again. Leaders can learn a lot from sports. Many of these lessons are directly applicable to the real world. Learning to face the giant is one of them.

The wrong team won the women’s tournament last year

Notre Dame won the women’s tournament last year. They were not supposed to win it all. Sure – Notre Dame was a #1 seed. They were expected to make the final four, but not win the tournament. The University of Connecticut women’s team was the odds-on favorite. All signs pointed to them winning it all. Just look at their performance going into the finals.

UConn destroyed several opponents going into the final game.

UConn was picture perfect going into the tournament

Notre Dame lost several games during the year. Connecticut did not. They were 32-0 going into the tournament. They have a legendary program and coach. Notre Dame – not so much. How were they able to win when they were expected to lose? This post will explore how Notre Dame was able to beat UConn in the final four.

Notre Dame women win the tournament — Notre Dame Fighting Irish hoists the NCAA championship trophy. (Photo by Andy Lyons/Getty Images)

Your team must stand tall when facing the giant

When it comes to women’s college basketball UConn is a winner. According to Wikipedia, the UConn Huskies are the most successful women’s basketball program in the nation, having won a record 11 NCAA Division I National Championships and a women’s record four in a row, from 2013 through 2016, plus over 40 conference regular season and tournament championships.

The UConn basketball arena is covered in championship banners.

The UConn coach is a legend

Coach Geno Auriemma has been there since 1985. His 1027–135 (.884) record as of March 2018 represents the highest winning percentage among NCAA basketball coaches (minimum 10 seasons), for any level, men’s or women’s. To put it mildly – they are the giant of women’s college basketball. The natural question that follows is how do you motivate your team to defeat the giant. Let’s admit it your team must stand tall when facing the giant. To do otherwise will likely result in a loss, perhaps even a devastating one.

UConn women's basketball coach Geno Auriemma has won 11 national championships. — UConn women’s basketball coach Geno Auriemma has won 11 national championships.

Your team must be convinced they can beat the giant

First and foremost your team must be convinced that they can beat the giant. The idea of winning must exist in their minds. Otherwise, it is almost certain they will lose. A team that believes it is impossible to win will lose. It is rare for a team to accidentally win when facing a formidable opponent. It just does not happen. Your role as a leader is to set the example when it comes to the proper mindset. If you do not believe your team can win it will show, and your team will notice. They will look to you for reassurance that winning is possible. Don’t disappoint them.

No one can make you feel inferior without your consent.
Eleanor Roosevelt

You need to show confidence to defeat the giant

The larger the giant you are facing the more your team will rely on you to motivate them. If you do not believe your team can win then why in the world should they. If you are afraid of the giant and show a lack of confidence, then don’t be surprised if your team responds the same way. The team feeds off the leader, not the other way around.

Famous fearless girl statue in New York City.

The leader sets the tone with words and actions

If you are waiting for your team to motivate themselves you are probably the wrong leader. You must show confidence even if in your heart of hearts you know winning is a long shot. Notre Dame was well prepared to face its giant. You can tell that Notre Dame’s coach did a great job mentally preparing her team for battle. They believed they could win, and it showed.

Notre Dame Coach Muffet McGraw, believes in being prepared.

Your team may need overtime to win

The UConn Huskies are great champions. They did not roll over and lose easily. No. As you would expect, they put up quite a fight against Notre Dame. In fact, the game ended in a tie and went into triple overtime. It is not often that games take that long to determine the outcome. In order to win Notre Dame had to play an extended game. When facing a giant like UConn don’t be surprised if you have to take your team further than they are used to going. It is the price you must be willing to pay to win.

Bottom line, you are either a risk taker, or you are not. If you don’t take risks, you will never win big.
Coach Geno Auriemma

You need to keep battling until the end, and then some

As the leader, you should prepare your team for overtime. Set the expectation beforehand that they may need to deliver above and beyond what it normally takes to win. That way they are not surprised when extra effort is required. They will be ready rather than deflated when it takes longer than normal to close.

Notre Dame beat UConn on a last second shot in triple overtime.

Great opponents will not go away quietly

In business, there are many great companies. Several of them may be your competitors. I do not know of many industries that are not highly contested. Remember that great opponents will not go away quietly. They will want the win as much, if not more than your team.

Tennessee is another legendary program that was led by Pat Summit for years.

Never underestimate your competition

It is a mistake that I have witnessed many times in my career. We thought too much of ourselves and too little of our competition. In the end, we paid the price. They won, and we lost. Avoid a losing scenario by expecting greatness from your competitors, especially the ones you know can deliver the goods. Use that narrative to help motivate your team. Tell them that they need to give their best to win. You better believe that the Notre Dame coach prepared her team by reminding them of who they were up against. They did not underestimate their opponent. Instead, they faced the giant and won.

There is no greater danger than underestimating your opponent
Lao Tzu

Are you ready to lead your team to victory? Can you defeat the giant?

What about you? Are you ready to lead your team to victory against all odds? Is your team ready to face the giant and win? I hope so. Good leaders win when they are expected to win. Great leaders know how to win, even when the odds are not good. They somehow figure out a way to face down the giant and lead their team to victory. If you are that kind of leader – congratulations. They are rare in this world. If you do not know how to lead in that way don’t worry. All The Way Leadership! is here to help.

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Can your team overcome adversity and win?

Leaders are expected to deliver success

When a leader is put in charge of a team they are expected to deliver positive results. This axiom is particularly true in professional sports. No pro sports club hires a new coach thinking that the team will have a losing season. No. The coach is there to make the team win. The fans expect no less. The same is true in business. Organizations do not put leaders in place to perform poorly. The exact opposite is true. They are expected to succeed. They must be able to handle adversity.

The Raiders hired John Gruden to win games. He is not smiling much these days.

Leaders are replaced when they fail to deliver

If leaders do not deliver positive results they are replaced. It is how the sports entertainment industry works. Every year coaches who do not win are replaced. Some sports leagues like the NFL and English Premier League are brutal on coaches. No one cares if the team does not have enough talent to win. The expectation remains the same – win. The coach or manager is fired if the team does not win. No exceptions, no excuses. The business world is not much different. Organizations cannot afford to keep losing leaders in place. Too much is at stake.

Leicester City Football Club fired their manager even after he won a miracle title for them. — Leicester City Football Club fired their manager even after he won a miracle title for them just a few years before.

Teams that win are remembered and remain

In sports, the teams that win championships are the ones we remember. Try to recall who lost the Super Bowl two years ago. Hard to do. It was the Atlanta Falcons. We are much more likely to remember that Tom Brady led the New England Patriots to the greatest come from behind victory in Super Bowl history. It was an amazing win.

The Philadelphia Eagles were surprise winners of this year's Super Bowl. — The Philadelphia Eagles were the surprise winners of last year’s Super Bowl.

Winning year after year is hard

Last year’s Super Bowl was a much different story. The Philadelphia Eagles reigned supreme. So it goes. Winners are remembered. Losers are forgotten. The business world is not much different. Companies come and go based on how they perform. The companies that succeed remain. Others disappear over time.

Lehman Brothers was once a highly respected investment company. They are gone.

Success in sports requires winning when it counts

No one really cares how a team performed during pre-season. Those games do not count for much. They are practice. Instead, success is measured by how a team performs in the playoffs. Was the team even able to make the playoffs? If not – it Wmight be time for a new coach. Were they able to win it all, and take home the trophy? Did the team win when it counted the most?

The Washington Nationals are highly successful during the season, but not in the playoffs. Credit: Geoff Burke-USA TODAY Sports

The need to succeed is the same in the business world

The same is true in business. What about your team. Did your team deliver when it mattered the most? Did you close the deal, or lose to a competitor? Were you able to make your clients successful? Did you make your financial numbers this quarter? Are you growing? Are you winning? If your team is not able to win when it counts, then you may be in trouble as a leader.

Blockbuster video failed to survive while Netflix continues to thrive.

All teams face adversity at some point

Success does not come easy. If it did every team would be successful. Many teams struggle to succeed, to deliver, to win. Why is that? All The Way Leadership! believes that many teams struggle because they do not deal well with adversity. Instead of rising to the occasion they crumble. They lose.

The Cleveland Browns are infamous for losing a lot of games.

Some perform their worse when it matters the most

They miss the shot. They fumble the ball and fail to get the first down. Great teams, on the other hand, deal well with adversity. They overcome it and make the shot. The team scores the goal. They deliver. They win.

The Eagles scored on a fourth and goal play in the Super Bowl. It changed the game.

The leader plays a critical role when adversity strikes

What is the first thing that team members do when they face adversity? They turn to their leader for guidance about the best way to handle the situation. Picture the New England Patriots going into halftime at Super Bowl LI. The one they were losing to the Atlanta Falcons big time. The likelihood of winning was remote at best.

The New England Patriots hired Bill Belichick to win Super Bowls. Credit: David Butler II-USA TODAY Sports — The Patriots Bill Belichick is known for winning. Credit: David Butler II-USA TODAY Sports

How leaders respond to adversity will affect the team

You better believe that most of the players were looking to Tom Brady and Bill Belichick for leadership. They were wondering what do we need to do to win. How were Tom and Bill acting? What were they doing? I bet they were cool-headed. They were analyzing what happened in the first half. They were mapping out a new strategy to win.

Tom Brady is known for his ability to lead his team to victory. Credit: Matthew Emmons-USA TODAY Sports — Tom Brady throws a pass during the Super Bowl. Credit: Matthew Emmons-USA TODAY Sports

The leader must keep her wits when times get tough

What about you? How do you behave when adversity strikes? How do you handle the situation? Are you able to remain calm and lead your team to victory? Or do you lose your cool and become unhinged? I am not saying that all leaders need to remain calm at all times. There are a time and a place for high energy leadership. Rather I am saying that it is important that a leader keep her wits when adversity strikes.

Tom Brady is known for his calmness under pressure while leading his team to victory.

Leading well requires that you keep your head in the game

Few people want to follow someone who loses control of himself during high-pressure situations. Some sports coaches and leaders yell and scream when put under pressure. I have worked for this type of leader. It is unsettling and usually does not end well for the team. No one wants to work for a leader who turns into the Hulk under pressure.

Bobby Knight was known for losing his mind during some games.

When you are the leader quitting is not an option – deal with adversity

Real leaders do not quit when it gets hard. Instead they dig-in. They double down. They do all that they can to lead their team to victory. In the end, they may lose, but at least they gave their best effort. Their team members and others will respect a leader who goes the distance. The one who puts it all on the line. Simply put – quitting because it gets hard is not an option when it comes to leadership. When you want to quit remember the words of Winston Churchill.

Never, never, never give up.
Winston Churchill

You are telling your team that it is okay to quit

If you quit, then you are signaling to your team that it is okay to deal with adversity by avoiding it. Which brings me full circle to my original point. In order to win, a team must be able to deal with adversity. It is a rare thing that victory comes without it. Hang in there, and lead your team effectively when adversity strikes. It will make the victory that much sweeter.

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What happens when leaders fail to confront poor performers

Leaders are expected to deliver results without breaking the rules. No organization puts a leader in charge of a project or team thinking that he or she will fail in the role. Equally important – no one wants the leader to send the organization into turmoil for doing something that should not be done. Leaders are usually selected based on their previous performance and future potential. It is important they deal properly with poor performers.

Your team expects big things as well

I believe that most followers have high expectations of their leaders. In the last two blog posts, I wrote about two troubling leadership trends: hitting the easy button and not having a good strategy. This post describes the third troubling leadership trend that is becoming more prevalent – limited leadership accountability. I will look at this trend from two different angles – poor performance and bad behavior.

Tracking performance is not that difficult

Let’s start with the good news first. Most organizations can track their performance without too much difficulty. It is pretty amazing the amount of data available to leaders and other stakeholders. In my current leadership position, I receive a ton of data about my business unit. Many leaders do. Business metrics, customer feedback, and employee surveys provide insights into performance. Below are some examples of questions leaders can ask and get answers.

How much revenue did we generate last month?
Was it above or below our target?
What do our profit margins look like?
How well are we supporting our current customers?
Are we gaining more customers?
Are we losing current customers? If so, why?
How many employees did we hire last month?
How many employees left last month?
Why did they leave?
Do we have a competitive employee benefits package?

Leaders have the data they need to deal with poor performers

All of this data is great. Not only can leaders determine how well they are performing, but they can leverage it to identify what is causing problems. For example, if you are running an online company you can use tools like Google Analytics to understand user behavior. You receive a list of who is visiting your site and what they are doing while there. You will notice when traffic to your site suddenly drops. Facebook advertising provides detailed data about your digital marketing campaigns. You will learn how many users clicked on your ad which helps inform your online marketing strategy. Leaders usually can figure out how well we are performing.

Google analytics provides powerful insights into web site performance and user behavior. — Google Analytics provides powerful insights into website performance and user behavior.

Failing to get the job done is costly

There may be many reasons why an organization is not performing well. Some reasons will be easier to address than others. You may have an inadequate strategy, new competition, the wrong product, a bad marketing approach, or simply struggle to keep up with customer demand. If the poor performance lasts for longer than a quarter or two I recommend an organization starts looking at the leadership they have in place. Is the leadership team the right one. Are changes needed? Do not wait more than a year to consider making changes. The pace of the modern world moves too fast to allow poor performance to persist year over year.

A prolonged drop in stock price is usually an indicator of poor performance. — A large drop in stock price is usually an indicator of poor performance.

Teams that win are usually well-led

In an earlier post, I described how leadership directly affects performance. The sports entertainment industry understands this principle probably better than other industries. Sports teams that win multiple championships spend a lot of time making sure they have the right leadership team in place. Look no further than the New England Patriots – same owner and coach for years. Results – multiple Super Bowl victories.

A decade of poor performance is unacceptable

In contrast, if the team is not winning it is not uncommon for the owner to replace the coach. But, that change does not always work. For example, my beloved Washington Redskins have made their fans suffer through a decade or more of mediocre football. For some teams this performance is fine. Not for the Washington DC area. We expect to win. The Redskins possess multiple Lombardi trophies. They just have not won one in a really long time.

The Redskins qualified for the playoffs only three times in the past decade.

Making the right change is critical – deal properly with poor performers

The Washing Redskins owner keeps trying to solve the problem by replacing the coach to include bringing back Hall of Fame coach Joe Gibbs. Even that move did not work. He eventually left and someone new was brought in. The names of coaches who have tried to win under the current owner are too long to list. All these coaches and nothing really changes. Points to the fact that the problem is most likely the owner, not the coach. Until that change is made the Washington Redskins will continue to be happy just making the playoffs. Forget about winning a Super Bowl.

Joe Gibbs speaks with three Super Bowl trophies in foreground, after his return as the Washington Redskins head coach. — Joe Gibbs speaks with three Super Bowl trophies in the foreground, after his return as the Washington Redskins head coach.

What to do if you are the problem

The question that naturally follows is what do you do with low performing leaders. More importantly, what do you do if you are the problem? What if you are a leader who is failing to deliver results. If you are the problem it is time to do something about it. Don’t hit the easy button and hope for the best. Hold yourself accountable. Invest in yourself. Become a better leader.

Coach Belichick holds us accountable everyday. We appreciate when he’s tough on us. He gets the best out of us.
Tom Brady, Quarterback for the New England Patriots

All the Way Leadership! is here to help

In the coming year, we will continue publishing curated content about leadership. We also plan to launch a training program for leaders who are looking for ways to increase their individual impact and improve their leadership effectiveness. Take advantage of these resources and the many other ones that are available. Don’t wait for your boss to walk into your office, close the door, and have a tough conversation with you about why they are removing you from your current role. Don’t be the guy in the cartoon below.

Hold poor performers accountable, or pay the price

It is important as a leader that you hold yourself accountable, and those who work for you. If you have low performing team members you need to work with them on ways to improve. Perhaps they need training, coaching, or more guidance. It is up to you as the leader to figure that out. Don’t watch your team members flounder without doing something about it.

Tolerating poor performers will effect team morale. — Tolerating poor performers will affect team morale.

Rarely will the problem solve itself

If you have worked with the person, and performance does not improve, then you need to consider making a change. It is a difficult decision to make. Do not take these decisions lightly. The reality is that sometimes you have to remove the poor performer and move on. If you do not then you are sending a signal to the rest of the team that poor performance will be tolerated.

Getting rid of poor performers can be difficult.

Failing to deal with poor performers is not fair to others

Whatever you decide – avoid simply handing the problem to someone else. Many leaders are afraid to deal with poor performers. I have witnessed this first-hand many times in the government. The poor performer is not helped or fired. Instead, they are moved. The problem continues. In fact, it gets worse over time. The poor performer eventually is promoted and put into a position of greater responsibility. The problem grows until someone has the courage to deal directly with the poor performer. Don’t let that happen to your organization. The results can be devastating if you choose to ignore it.

ATW! is designed to make you a better leader

All The Way Leadership!

What happens when leaders press the easy button?

Today’s leaders are under a lot of pressure to get results and get them quickly. Strong performance is expected. Let’s face it – winning in the modern highly competitive world is difficult. If you do not achieve success, then you may not last long in your position. That sounds harsh, but it is the reality. New leaders will be brought in to get the job done that is left unfinished by their predecessors. Hitting the easy button is tempting. I am a senior leader and work for one of the best companies in the country. I know first hand the type of pressure that leaders feel. We are expected to succeed. Everyone receives an annual growth target. No one gets a pass, no matter what the market conditions look like. No excuses – get the job done!

Leaders are expected to succeed

As a leader, you probably face the same expectations. But we all know success does not come easy. No – you will be tested at some point. How leaders deal with this test varies. Some thrive on the competition while others struggle to survive. Over the past few years, I have noticed several leadership trends that are becoming more prevalent these days. Some trends are positive like more diversity in senior leadership positions. While others are troubling. For the next few weeks, I will talk about a few troubling trends that I see related to leaders dealing with high-performance expectations and the potential impact they are having on society.

“Blessed is he who expects nothing, for he shall never be disappointed.”
– Alexander Pope

Leadership challenges are complex

The challenges that many leaders face are vexing. Some leadership challenges are complex due to the size of the problem. If it is a big problem it will likely take a long time to solve. For example, in 2010 British Petroleum (BP) faced a huge leadership challenge when one of their rigs spilled an enormous amount of oil into the Gulf of Mexico. Several people died. The oil washed up on the beautiful beaches of the Gulf Coast. It was a huge mess that dominated the news for weeks. It took BP years to recover from this tragic event and the aftermath.

This map shows the size of the BP oil spill problem.

Leadership challenges are uncertain

Other leadership challenges are complex because it is difficult to determine what caused the problem. For example, back in 2009, Toyota had to recall millions of its vehicles. The gas pedal in some Toyota models stuck to the floor preventing the driver from stopping the vehicle. It was unclear what was causing the problem. Fixing this problem took a long time. Once again, several people died and Toyota was in the news for months regarding this problem. Several have studied this problem and it still remains unclear to this day if the gas pedals stuck, or did the drivers cause the accidents. It did not really matter to Toyota – they still had to deal with the situation. It haunted them for years.

Toyota kept selling cars during the controversy. — Toyota kept selling cars during the controversy, but their sales dropped.

OPM debacle – a case study of pressing the easy button

In 2015 someone hacked into a database managed by the Office of Personnel Management (OPM), an organization in the US government. The hackers stole all the files containing the personal data of everyone who holds a US government security clearance. OPM leadership reacted to the situation by hitting the easy button.

The OPM hack was in the news for a long time.

They decided to handle the crisis like previous hacking incidents

OPM set up a website so that anyone could check to see if their data had been stolen. They sent letters to all affected parties. It was over twenty million people. I know about the letter because I received one of them. OPM started to investigate the details of what happened. As they would soon discover – it was a complete debacle and would only get worse. The easy button did not work.

The OPM Director at the time trying to explain what happened to congress. — The OPM Director at the time trying to explain what happened to Congress.

The situation goes from bad to worse

First, there were problems with the letters. The address data they had for some people was old. It was hard to tell if everyone affected actually received one. OPM sent out more letters. I received another one. Second, several people questioned whether the new website that OPM launched was secure, or not. Some did not use the site since it was set up by the same organization that had just been hacked. Third, there was a debate about who should pay for the credit monitoring everyone would need in the aftermath. The cost was not trivial. Lastly, the hack was worse than thought. In fact, OPM had been hacked more than once. Stealing the data was easy for hackers due to the negligence of the company responsible for managing the database. It became clear that something more needed to be done…quickly.

OPM leadership explaining to Congress what happened.

Leaders pay the price for pressing the easy button

As things worsened leaders started getting fired. It was amazing to me how long it took before the Chief Information Officer, the person responsible for securing the organization’s information technology assets, finally resigned. She should have been fired right away so that new leadership could be brought in. Someone who would not defend why things were the way they were. Someone who would solve the problem in a timely manner. The most disturbing part of the situation was that it was hard to tell if the problem had actually been solved. Was the data properly protected? Some reports indicated there were still problems months later.

Turns out there was more than one breach. Double trouble.

Complex challenges require comprehensive solutions

The magnitude of the OPM incident cannot be understated. Any enemy of the US would want this data. Many believe one of our adversaries stole the data. They took advantage of lax leadership and we all pay the price. Leaders need to address complex challenges with comprehensive solutions that actually solve the problem. Effective leaders recognize when they are dealing with a complex challenge and address it in an appropriate manner.

The sensitivity of the OPM data stolen is unsettling.

Do not hit the easy button and hope for the best

No – good leaders quickly assess the situation and set solutions into motion. They continue analyzing the problem and craft a comprehensive solution that will address the challenge in the long-term. Sure – some problems are easy to fix. You make a few decisions, implement some small changes, and the problems are solved. But many leadership challenges are complex, like the examples I have included here.

Complex challenges require leaders with comprehensive solutions to solve them.

The impact of pressing the easy button

When leaders press the easy button while dealing with complex challenges we all pay the price. Problems last longer than they should. It costs more money to solve. Sometimes, the effects continue for years. I know because I still continue to monitor my credit and will do so for the rest of my life to avoid anyone using my personal data to ruin my credit. More importantly, I do not want my children to suffer negative consequences from the OPM debacle. Yes – you guessed it. The files included family member data also.

ATW! is designed to make you a better leader

ATW Leadership!

Why focus on leadership right now?

Great question. My simple answer is that we are in great need of leadership now. I believe that leadership is a fundamental ingredient for success aka getting stuff done. Achieving success does not come easy. We all know this. If it did – all of us would be successful. We would see a thriving world – populated with healthy people, high-performing organizations, and strong communities. But, that is not what we find. Instead, we witness a world full of people struggling just to make it through another day, organizations failing to deliver results, and communities that are falling apart.

The US government deficit is growing again.

Not all is doom and gloom

Many people are successful, some companies are performing well, and there are plenty of connected communities. Rather, I am saying that sustained success seems to be the exception, not the norm. There has to be a better way. A world in which more of us experience success on a regular basis. I believe there is, and it starts with leadership.

“Leaders are made, they are not born. They are made by hard effort, which is the price which all of us must pay to achieve any goal that is worthwhile.”
— Vince Lombardi, American football coach, and NFL executive.

It all starts with effective leadership

It is difficult, if not nearly impossible to achieve great results without effective leadership. Sure – other ingredients are needed for success, especially in large organizations. Teamwork, respect, diversity, dedication, motivation, resilience, innovation, courage, and ethics to name a few. But, I am convinced that any organization can have all those other ingredients, and will still struggle to achieve real success without strong leadership. In the classic business book Good to Great, Jim Collins highlights the fact that great leaders populate great organizations. This was particularly true for high performing companies. I agree with Jim’s conclusions.

Jim Collins concludes great organizations are headed by great leaders. — Jim Collins concludes that great organizations are headed by great leaders.

Leadership matters a lot

I first came to this conclusion while serving in the military. It was amazing to me the difference leadership made. Great leadership led to high performance. The opposite was also true. Bad leadership resulted in poor performance. For example, one unit I served in was performing well. We had a great reputation – well known for delivering awesome results. Everyone enjoyed working there. Morale was sky-high. We had a strong team and a great commander leading it.

Great leaders build teams that work well together.

The day that leader left was a bad day

He was replaced with an inferior leader and performance started to suffer right away. The situation did not improve over time. It only got worse. Morale plummeted and our reputation diminished. It was difficult to watch this degradation firsthand, especially for all of us who had been there during the peak performance years.

Low morale is a direct result of poor leadership - it will infect the organization — Low morale is a direct result of poor leadership – it will infect an organization

Leadership directly impacts performance

I also experienced the exact opposite scenario in a different unit. We were not performing well and everyone knew it. We had a really bad reputation. Morale was low. Mediocre was a good day for us. A new commander with better leadership skills arrived and we started to perform much better within weeks. No mystery to me why the sudden turn around happened.

The unit performed in direct correlation to the leader’s effectiveness. Leadership mattered. It made a huge difference.
All The Way Leadership!

It was that simple. I have seen similar scenarios play out in the business world, government agencies, churches, and charities. My guess is that you have likely seen the same thing happen. High performing organizations with an effective leader in charge. Or the opposite, bad leadership resulting in poor performance.

Performance correlates to leadership ability — An organization’s performance directly correlates to a leader’s effectiveness

All The Way Leadership! will focus on training the next generation of leaders who will help make the world a better place. I do not think we will have one without the other. If we want a better world (I know I do), then we need better leaders and lots of them. In case you cannot already tell – it is a topic I am passionate about which I will talk about more in the next blog post.

ATW! is designed to make you a better leader

ATW Leadership!